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|Title: ||Evaluation of employee assistance programme in the Department of Public Works: Vhembe District|
|Authors: ||Khorombi, Ndivhuwo Nelly|
|Keywords: ||Employee Assistance Programme|
|Issue Date: ||2007|
|Abstract: ||An evaluation of Employee Assistance Programme is pivotal in any department or
enterprise. An EAP must be evaluated to justify its existence to external authorities, to
ascertain the extent to which the programme is fulfilling its objectives and to find ways to
improve its performance.
The purpose of this study was to evaluate the EAP within the Department of Public
Works in Vhembe District specifically focusing on the employees’ awareness of the
programme, its utilization, as well as programme adequacy. A quantitative approach was
used in this study. Eighty six (86) employees from various levels in the Department were
selected to participate in the study using a systemic random sampling in which every
tenth person from the sampling frame was selected.
Summary of the main findings
The following is a summary of major findings from the study:
The majority of the employees were aware of EAP within the Department of Public
Works through meetings.
The Employee Assistance Programme within the Department of Public Works was
viewed as accessible by the majority of employees.
The utilization rate of EAP within the Department of Public Works in Vhembe
District was low, since only 29% of employees indicated that they had utilized the
The employees who had utilized the EAP were mainly referred by their supervisors
while some referred themselves. Only ten percent (10%) of supervisors/managers
indicated that they had referred employees to the EAP. The referral rate of employees
to the EAP by supervisors/managers was low.
EAP was viewed as confidential by the majority of employees within the Department
and the level of employees’ trust to the EAP staff was high.
The majority of employees were not aware of the EAP policy and they had never
participated in policy formulation.
Most employees within the Department indicated that the EAP was addressing their
personal problems, and the programme was viewed as useful (programme adequacy).
The majority of employees were satisfied with the EAP within the Department of
Public Works in Vhembe.
Most employees identified a need for EAP staff to inform all employees within the
Department about its services and to visit the Cost Centres frequently.|
|Description: ||Thesis (M.A.) (Social Work) --University of Limpopo, 2007.|
|Appears in Collections:||Theses and Dissertations (Public Administration)|
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